Botswana Insurance Company Botswana insurance company
 

Give BIC a call

Gaborone
 (267) 3600500phone

Francistown
 (267) 2413623phone

Maun
 (267) 6863410phone

Palapye
 (267) 4923038phone

Our Claim Process
Because each claim is unique, the claim handling process varies. Below are the typical steps your claim will go through after you report it:

Investigate the Facts
  • Gather the facts from everyone involved
  • Determine if coverage applies and the corresponding limits
Determine Who's Liable (in an Auto Claim)
  • Evaluate what was reported
  • Investigate and resolve any discrepancies
Inspect and Estimate Damages
  • Inspect the vehicle or property and identify related injuries
  • Prepare an estimate
  • Discuss repair options
  • Determine value (if vehicle is a total loss)
Complete Claim Process
Finalize all necessary paperwork

Time Required to Handle the Claim
The amount of time required to handle each claim varies based on the severity of the damage, the number of parties involved and other factors. You benefit in the long run when we spend time up-front reviewing the facts concerning your claim and determining the right type of investigation needed. Sure, some claims may be simple enough to handle in a single phone call, but others are more complex and require additional research in order to help protect your interests.