About (BIC) Botswana Insurance Company
Empowering Botswana’s Future: BIC’s Legacy of Innovation, Excellence, and Commitment to ‘Making Life Better’
Botswana Insurance Company Limited (BIC) was incorporated in 1975, and for 50 years, it has remained the ‘Heritage Insurance Brand of Botswana’. Committed to providing exceptional products and services, BIC has continuously evolved to meet the changing needs of its clientele, solidifying its position as a trusted leader in the short-term insurance sector.
BIC offers a comprehensive range of tailor- made insurance products designed to meet the diverse needs of its customers. Through Personal, Commercial, and Specialized insurance offerings, BIC provides holistic, affordable protection for homes, vehicles, businesses, specialised items, and more. This one-stop solution ensures that Batswana can secure their most valued assets under one roof.
As the industry has evolved, so has BIC. With the rise of digital technology, BIC has introduced innovative solutions to better serve its customers. One such initiative is Nkamo, a virtual assistant designed to facilitate seamless interactions between BIC and its policyholders. Available at +267 76 115 593, Nkamo provides a convenient, tech-driven solution to meet the needs of today’s digitally savvy customers.
Additionally, BIC launched the “A re Bue” automated feedback system, enabling customers to easily share their experiences and provide valuable insights into service quality.
At BIC, customer feedback is seen as the driving force behind continuous innovation and improvement.
BIC’s commitment to excellence has been widely recognised. In 2021, the company became the first insurance provider in Botswana to receive three prestigious awards: the PMR Diamond Arrow Award as the 1st Overall Insurer, the Global Banking and Finance Award for “Best General Insurer in Botswana,” and the Global Business Review Magazine Award for “Best General Insurance Company.”
Looking ahead, BIC remains resolutely focused on delivering superior value to its stakeholders and policyholders. Through ongoing innovation, unique product offerings, and a commitment to high-quality customer service, BIC continues to honour its promise of “Making Life Better” for all.
