Join BICons in shaping the future of short-term insurance!
About Us
Botswana Insurance Company (BIC), a leading provider of short-term insurance, is offering an exciting career opportunity for a Claims Services Officer. We invite ambitious and talented professionals with a passion for the dynamic insurance industry to apply.
About the Role
We are seeking a proactive, analytical Claims Services Officer to assess, process and settle insurance claims within delegated authority while ensuring fair outcomes, strong fraud controls and excellent customer service.
Key Responsibilities
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Assess, review and finalize claims within authority limits
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Identify and escalate potential fraud cases
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Ensure accurate reserving, settlement calculations and policy compliance
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Liaise with claimants, brokers and internal stakeholders
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Monitor claims trends and report adverse developments
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Assign and oversee Client Service Officer work
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Ensure adherence to claims manuals, policies and turnaround times
Requirements
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Minimum 3 years’ claims experience in the insurance industry
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Bachelor’s Degree in Insurance, Finance or a related field
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Professional Insurance Qualification (required)
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Strong analytical, decision-making and communication skills
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Customer-focused with high attention to detail
Role-Specific Knowledge
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Strong understanding of insurance principles, policy wording, reinsurance, rates, rules, forms and procedures
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Ability to interpret policy provisions and relate them to loss exposures
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Strong numeracy and statistical skills
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Working knowledge of core insurance systems and their interdependencies
Why Join Us
This role offers an opportunity to make a meaningful impact on claims excellence, customer outcomes, and risk management within a leading insurer committed to fairness, integrity, and continuous improvement. The successful candidate will play a key role in strengthening claims controls, fraud detection, and service quality while supporting a strong claims governance and compliance culture.
If you are qualified and seeking an exciting challenge, please apply via careers@bic.co.bw with your motivational letter, a detailed curriculum vitae and certified copies of certificates.
BIC is an equal opportunity employer and encourages candidates from diverse backgrounds to apply. Closing date for applications is the 23rd of January 2026.
